Returns and Exchanges
Our product exchange policy aims to provide the customer with complete security regarding products purchased from our store. Free products are not eligible for exchange under any circumstances. All our products come with a manufacturing defect warranty. We also exchange products that arrived differently from what the customer ordered. If you receive a product from us with a manufacturing defect or different from what you ordered, follow these steps to make an exchange:
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Inform our team about the problem via our email
atendimento@meubrasilonline.com by sending clear photos or videos of the defective product or the wrong product you received, within 3 days of receipt. Please note that we will not make exchanges or refunds after this period. - Your complaint will be analyzed within a maximum of 2 business days and, if the problem is confirmed, we will contact you via email and you can choose one of the following alternatives:
- Receive a refund of the amount paid.
- Receive a new product identical to the one ordered.
- Receive a product of similar value.
- Receive a coupon with the product's value to use in future purchases.
Such circumstances will only be valid during the order processing, and after its arrival at the customer's destination.
It is not possible to make decisions during the shipping process. After the product is dispatched.
After the product arrives, it is not possible to make any negotiations if it does not meet the mentioned circumstances. (Damaged product, product different from the one requested).
If there are shipping problems, please read our Shipping and Delivery Time policy.
We do not exchange products of inadequate size for the customer:
We provide the measurements of our products in centimeters to avoid errors in choosing the size. According to the Consumer Defense Code - Article 18, there is no legal obligation for the retailer to make exchanges due to consumer regret regarding color, size, model, or any other hypothesis. The right guaranteed to the customer by the consumer defense code is to make exchanges only in case of defective products.